Frequently Asked Questions
Customers frequently ask Questions
Questions | Answers |
How Do I Reset My Password? | Click "Forgot Password" on the login screen to receive an email to reset your password. If you do not receive a reset message, or an email address has not been associated with your MMX login, your Proteus MMX administrator can reset your password. For Cloud customers that have forgotten the administrator password, Eagle Technology can reset it. Password reset requests must be made in writing from the email address associated with the account, and we may request that this be confirmed by an outbound call to the phone number previously associated with the account. We may request additional information be sent to us to verify your identity and your authority to access your company's Proteus MMX install. If feasible and allowed by your organization's policy, consider placing the password in a secure and reputable Password Manager. |
Can I View The Maintenance History On An Asset? | Yes. To do so, filter the closed work order report by the asset number. Additionally, you can view open work orders, cost history, in/out of service log, and scheduled service directly from the asset page by clicking the corresponding links. In Proteus MMX 3.7 and newer, highlight the asset in the asset list, and press "Machine History" in the toolbar for a table of Demand Maintenance work orders by month and week. |
It Possible To Change The Work Orders View? | As with most pages within Proteus MMX, the Work Order columns and fields can be rearranged and renamed, whether looking at the work order list or individual work order details. |
I Can't Access Proteus MMX, What Is The Problem? | As web-based software, Proteus MMX needs a high-quality internet connection to operate. Check that you are able to access other websites besides Proteus MMX. Clear your web browser cache and other web histories, exit the browser, and then try to login to Proteus MMX again. If the problem persists and you are able to access other websites without issue, contact your IT staff (on-premise) or Eagle Technology (cloud) for further assistance. |
Why isn't everything working like it did before an update? | Your browser history is saving loading data which is causing issues with the new changes. Please clear your browser history, please contact support if the problem |
What browsers are supported for Proteus MMX? | Proteus MMX is supported with Microsoft Edge, Chrome, and Firefox. |
How do we delay planned maintenance? | You can mark an Asset as Out of Service to automatically prevent work order masters from triggering. Under Assets, choose the Asset in question and click the Change Status button and select Out of Service or other reason and save it.
You can prevent a scheduled Work Order Master and stop the preventative Work Order- in Work Order Masters- Select the Work Order Master you want to prevent. Then on the Left of the Row click the + button to expand it. Click under Schedule Type to highlight the row you’re changing. Then click the Edit button and choose the new date. If you want to delay by the number of days, go to the bottom of the screen next to Due and choose in and type the number of days. Choose Calendar or Business days to match labor workdays. If a work order has already triggered but isn’t needed, you can just cancel the auto-created work order. |
How do I Track Root Causes for Demand Maintenance? | First, go to Settings> Work Orders> Work Order Options and Check Work Order- Cause Required (Corrective Maintenance). This will require a Cause to be listed on the completed Work Order.Then to create a list of potential Causes go to Settings> General> Data Lists and Click the Work Order Tab. Go to Causes area and there you can create, edit, or delete Causes to add to Work Orders. |
Where can I see out of service history for an asset? | From the Asset Details page, accessible by clicking Edit or View with an asset selected in the Assets List, scroll down to bottom of page and click the “Status Log” link. |